McDonalds is the largest and best-known global foodservice retailer with more than 30,000 restaurants, serving 46 million customers each day in 121 countries. Our outstanding brand recognition, experienced management, high-quality food, site development expertise, advanced operational systems and unique global infrastructure position us to capitalize on global opportunities. We plan to expand our leadership position through great tasting food, superior service, everyday value & convenience. Visit our web site to learn more about us.
Recruits, leads and develops people to execute outstanding QSC&V, build sales and control costs to deliver optimum business results for a single McDonald's restaurant. Key customers include crew, Restaurant Leadership Assistant team, and customers.
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:
People:
' Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, crew schedules, rap sessions, etc.) necessary to gain commitment from crew and leadership.
' Executes a plan, based on an employee commitment measurement, to increase employee's loyalty, satisfaction and pride with the McDonald's experience.
' Knows, enforces, and educates crew and managers on all appropriate personnel policies, labor laws, security and safety procedures.
' Recruits, selects and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
' Leads the development and training of all restaurant employees.
' Oversees and reviews performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner.
' Plans and conducts leadership team meetings.
QSC/Sales Building:
' Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
' Models performance standards for all crew stations and maintenance as needed.
' Measures external customer's satisfaction and executes plan to improve their satisfaction with their McDonald's experience and increase their loyalty.
' Effectively schedules to build he business on all day parts.
' Effectively executes national and co-op promotions to maximize sales potential.
' Effectively develops and executes local store marketing plans to maximize sales potential within the community.
' Conducts in-restaurant implementation of new products and procedures.
Safety & Sanitation:
' Enforces and manages all food safety and sanitation requirements and practices.
' Ensures all security procedures are executed. (cash deposits, staggered method of open/close, etc.)
' Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
Profit:
' Accurately projects and controls all P&L line items, e.g. food, labor, etc.
Administration:
' Administers in-restaurant employee benefits and payroll procedures, including reporting to national and regional offices.
' Uses proper security and verification procedures when handling deposits and the contents of the safe.
' Maintains records for safety and appropriately documents contributions and performance in personnel file.
' Ensures that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.
Job Requirements
Key Competencies:
' Continuous Learning
' Holds Self and Others Accountable
' Area Management
' Customer Recovery
' Food Cost Systems
' Operational Efficiency Tools
' Operational Expertise
' Restaurant/Food Safety and Security
' Shift Management
Employment Type : Full-Time
Manages Others : True
Travel Required : Negligible
Relocation Covered : False